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Introduction to Private Branch Exchange - PBX

Introduction to Private Branch Exchange - PBX Book

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   Private Branch Exchange - PBX

PBX systems are private local telephone systems that are used to provide telephone service within a building or group of buildings in a small geographic area. PBX systems contain small switches and advanced call processing features such as speed dialing, call transfer, and voice mail. PBX systems connect local telephones ("stations") with each other and to the public switched telephone network (PSTN).

This diagram shows a private branch exchange (PBX) system. This diagram shows a PBX with telephone sets, voice mail system, and trunk connections to PSTN. The PBX switches calls between telephone sets and also provides them switched access to the PSTN. The voice mail depends on the PBX to switch all calls needing access to it along with the appropriate information to process the call.

Private Branch Exchange - PBX Diagram

   Related Private Branch Exchange - PBX Terms

Telephone Stations
Lines per Extension
Key Telephone System - KTS
Hosted PBX
Computer Telephony Integration - CTI
Internet Protocol PBX - IPBX
Wireless Private Branch Exchange - WPBX)
Distinctive Ringing
Call Hold
Call Forwarding
Selective Call Forwarding
Selective Call Acceptance
Conference Call
Call Pickup
Call Transfer
Night Service
Automatic Callback
Automated Attendant System
Automatic Call Distribution - ACD
Interactive Voice Response - IVR
Voice Mail - VM
Call Centers

   Private Branch Exchange - PBX Books

Introduction to Private Branch Exchange - PBX Book

more details

Introduction to Private Telephone Systems - PBX

This book covers key telephone systems (KTS), central exchange (Centrex), private branch exchange (PBX), computer telephony integration (CTI), voice over Internet protocol (VoIP) and wireless private telephone systems. Call processing features including automated attendant systems, automatic call distribution (ACD), Interactive voice response (IVR) and Voice mail (VM) are described.

$14.99 Printed, $11.99 eBook

PBX Systems for IP Telephony

Asterisk: The Definitive Guide

Call Centers for Dummies
PBX Systems for IP Telephony
Allan Sulkin,Paperback, Edition: 1,Series: McGraw-Hill Telecom Series, English-language edition,Pub by McGraw-Hill Companies
Asterisk: The Definitive Guide
Leif Madsen, Jim Van Meggelen, Russell Bryant,Paperback - Third Edition, Edition: 3, English-language edition,Pub by O'Reilly Media, Incorporated

Call Centers for Dummies
R,al Bergevin, Raal Bergevin,Paperback,Series: For Dummies Series, English-language edition,Pub by Wiley, John & Sons, Incorporated


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